Revolutionizing the Warranty Claims Process.

Our aim is to streamline the warranty process for furniture retailers. We are aware of the associated cost in using independent furniture repair technicians to attend a customers home to ascertain the cause of the customers complaints.

At Furnisure, we understand the importance of providing efficient and cost effective solutions to enhance customer experience and operational efficiency. Our independent warranty claim assessment service is designed to revolutionize the way warranty claims are handled, reducing the need for expensive service technician call out fees.

By eliminating the need for on-site service technicians, retailers can significantly reduce operational costs associated with call-out fees, travel expenses, and technician time.
Improved customer experience through swift and accurate assessments leading to faster resolution times, and enhanced customer satisfaction.

With over 50 years of furniture experience we cover all aspects of warranty claims, clearly being able to identify what is and what is not a valid manufacturing defect. The benefits of our service is that we are 100% independent specialists, and we will always provide our honest detailed professional opinion.

How we assist Retailers with Warranty Claims

Step 1. Contact us

Furnisure are contacted by a Retailer looking for warranty claims assistance. Our team will then contact the Consumer with a link to our ‘Smart Form’ and obtain more details on the specific claim

Step 2. Complete our Smart Form

The Consumer completes our ‘Smart Form’, this streamlined process takes only a few minutes to complete and efficiently gathers all required evidence and photos of the reported issue

Step 3. Report Analysis

We will meticulously examine the details and photos provided by you and expertly determine whether the claim is valid within your warranty, or complies with Consumer Statutory Rights

Step 4. Report Outcome

Our detailed independent report will highlight the root cause of the issue, who is at fault, provide suggested solutions and also list any parts that may be required to solve the warranty issue

Step 5. Claim Resolution

Armed with our comprehensive report, Retailers are far more informed on all aspects of the issue and can confidently decide on the best course of action to take in addressing the claim