Warranty Claims Assistance for Consumers.


An independent furniture inspection company plays a crucial role in empowering consumers by helping them understand their rights and ensuring they receive fair treatment. Through impartial inspections and detailed reporting, Furnisure are able to provide consumers with valuable information about the quality, safety, and compliance of the furniture they purchase, with assistance on the steps to take for warranty claims in Australia.

By thoroughly assessing products for any defects, damages, or discrepancies, these inspections offer clarity and transparency, allowing consumers to make informed decisions and assert their rights confidently. Moreover, by documenting findings objectively, we provide consumers with evidence that can support any claims or disputes they may have with manufacturers or retailers, thus facilitating smoother resolution processes. In essence, the assistance provided by an independent furniture inspection company goes beyond mere evaluation, it serves as a beacon of consumer advocacy, safeguarding their interests and ensuring they receive the quality and service they deserve

How we assist Consumers with Warranty Claims

Step 1. Contact us

Are you a Consumer looking for warranty claims assistance? If so, contact us and our team will provide you a with link to our online ‘Smart Form’ to obtain more details on the specific claim.

Step 2. Complete our Smart Form

Simply complete our ‘Smart Form’, and we are ready to assist! This streamlined process takes only a few minutes to complete and efficiently gathers all required evidence, and photos of your issue

Step 3. Report Analysis

We will meticulously examine the details and photos provided by you and expertly determine whether the claim is valid within your warranty, or complies with Consumer Statutory Rights

Step 4. Report Outcome

Our detailed independent report will highlight the root cause of the issue, who is at fault, provide suggested solutions and also list any parts that may be required to solve the warranty issue

Step 5. Claim Resolution

Armed with our comprehensive report, you as a Consumer will be far more informed on all relevant aspects of the claim, and can confidently decide on the best course of action to take.